Home | Search   Top News Feature Articles Events Calendar About Us Concierge Desk  Recent News   (Click headline to read article) HEDNA U relaunches Thursday, 2nd September 2010 HEDNA relaunched its popular HEDNA U educational effort in Omaha and is described as one of the best educational products available on electronic distribution... Who says you can't make money as a brick and mortar agency? Thursday, 2nd September 2010 Flight Centre the Brisbane based agency chain that tends to eschew the online world has reported record profits... Pandox snaps up Norgani Wednesday, 1st September 2010 Swedish hotel property company Pandox is to purchase Norway-based Norgani Hotels for an acquisition price of €1 billion... Travel specialist investor out to find 'next big thing' at WIT Wednesday, 1st September 2010 WIT Speakers Corner: Specialist travel fund, Travel Capitalist Ventures, is setting its sights on 'the next big thing' in Asia; Abrar Ahmad tells Yeoh Siew Hoon what he's on the lookout for... TUI Travel blames small agencies + Dynamic packaging for its woes Wednesday, 1st September 2010 The bigger travel companies in the UK are trying to play the blame game according to a recent report in TTG/UK...  Recent Articles  (Click headline to read article) Networking Blunders That Cost You Sales Networking is a critical skill sales; after all, the more people you connect with the more you sales opportunities you create... Greening The Hills of Coorg - Club Mahindra, Kodagu Valley This case study assesses the impact of environment friendly practices on a time share resort property in Coorg, India... Finding Your Brand Position How Fierro Hotel is standing out in the crowded Buenos Aires design hotel market - A case study... Good Manners Are Just Good Business Do you think that good manners and customer service are one and the same? If you answered 'yes', you’re right... Fake Online Reviews & Truth in Advertising The FTC (Federal Trade Commission), an agency tasked with 'protecting America's consumers', seems to have awakened from a slumber with some vigor when it comes to its policing functions particulalry in the area of  'fake' online reviews... Déjà Vu: The Billion Dollar 'Leakage' Continues to Drain the Hospitality Industry Background: Back in December 2003, STR published a much discussed article titled, 'The Billion Dollar Leak - The Impact of The Merchant Model on US Hotel Profits', in this article the authors attempted to quantify the financial impact of th... Profit from Managing Returns Yes, Returns What do a typical hospital and a typical retailer have in common? They both have a problem managing returns, let me explain...  Top News Stories  (Click title to read article) When 22% profit growth isn't enough Thursday, 2nd September 2010 Wotif-dot-com execs must be scratching their heads; the company's shares fell more than 6% today after the online travel retailer posted a 22% increase in profit to $53m, marginally down on last year's 26% boost... Where do you get your social media information? Thursday, 2nd September 2010 Most of us are pretty harried and very busy people; we are drinking from a large number of fire hoses - Just staying current in our dedicated fields is challenging enough, but what happens when we get lots of new stuff coming down these p...  Top Feature Articles (Click title to read) How Does Your Hotel Provide Memorable Customer Service? Thursday, 2nd September 2010 Two weeks ago, I wrote a column that highlighted one of the most memorable service codes ever offered in hospitality - the Statler Hotel Service Code... Throw Some Gas On the Fire: Triggers for Innovative Thinking Thursday, 2nd September 2010 Under the night sky, four guys in their late teens pitch the remnants of a rotted tree carcass onto the sputtering flames of a campfire... Flying with Babies: Top Tips for Easy Travel Thursday, 2nd September 2010 Flying with a new born can strike fear even into the most adventurous travellers, but with a bit of planning and a few essentials stashed in your hand luggage, the whole process of getting to your holiday destination with your baby can beco...  © Copyright 4Hoteliers ~ 2001-2010 ~ unless stated otherwise, all rights reserved. Use of this web site is subject to our terms & conditions of service and privacy policy.