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 Recent News   (Click headline to read article)
New Bentley suite debuts at the St Regis Istanbul
Monday, 27th April 2015
Curvaceous design inspired by Continental GT range creates a luxury destination for a new generation of global travellers, hand-crafted features made by Bentley in Crewe and first Bentley Suite in Europe following successful Bentley Suite at  the St Regis New York...
Four Seasons unveils the new Four Seasons Private Jet, Industry first fully-branded jet experiences
Monday, 27th April 2015
The culmination of a vision to deliver a fully immersive Four Seasons Private Jet Experience both in the air and on the ground, every element of the private jet journey has been re-imagined and designed through the Four Seaso...
Improving safety and optimizing airspace capacity in China
Monday, 27th April 2015
The International Air Transport Association (IATA) has called on China to continue strengthening safety and to optimize its airspace capacity further to reduce flight delays...
Accor has unveiled its new-generation ibis hotel
Monday, 27th April 2015
The Group created the ibis, ibis Styles and ibis budget brands three years ago, and is pushing ahead with the modern drive that now defines its economy segment...
Hotels com announces Apple Watch compatible app
Sunday, 26th April 2015® announced its first Apple™ Watch compatible app, enabling its users to seek nearby hotel deals, view upcoming reservations and locate their hotel via GPS. “We are delighted to be one of the first travel companies...
Lecture on 'Asset-Light' by Wanda's Wang Jianlin at Shenzhen Stock Exchange
Sunday, 26th April 2015
During the 8th entrepreneurship forum of Shenzhen Stock Exchange (SZSE) held on April 15, Wanda Group Chairman Wang Jianlin gave a keynote speech entitled 'The Asset-Light Model at Wanda', where he elaborated for the first time on the Group's asset-light strategy...
 Recent Articles  (Click headline to read article)
The Glass Ceiling is Alive and Well Thank You
I hate to be the bearer of bad news, but talking about breaking the glass ceiling, year after year after year without ever doing anything about it is getting old;  It is as empty as talking about California running out of water and doi...
What’s Next in Loyalty Programs
Participants in the first Cornell Loyalty Management Roundtable focused on how to move hospitality loyalty programs off dead center, with a goal of finding ways to make customers truly loyal...
How TV and Mobile Technology are Changing the Face of Destination Marketing
Up until recently, most destination marketing was done with traditional media: newspapers and magazines, public transportation, and television...
Protecting the Earth: A Group-Wide Initiative
Earth Day is celebrated every year on April 22 as a global effort to show support for environmental protection;  From our food purveyors to our local wildlife, Shangri-La hotels and resorts around the world are proud to help protect ou...
The Pros & Cons of the Commonly Used Booking Restrictions
Every hotelier has used a restriction in their pricing strategy at one time or another;  Whether a minimum length of stay (MinLOS) requirement over a particularly busy period, or a restriction on a particular day preventing n...
The Continued Evolution of Branded Fares
The End of Branded Fares?  I pondered this early last year when Frontier and American, the two first US airlines to offer this innovative fare structure, both radically changed their offerings, Frontier, in fact, eliminated its most popular branded fare...
 Top Feature Articles (Click title to read)
Future Traveller & Future Travel Agency Tribes – Let's Take a Stab at the Future
Monday, 27th April 2015
So it’s very brave of Amadeus to look into the future – 2030 no less – and predict the future traveller tribes;  Most of the time, I can’t even figure out what’s going to happen tomorrow which is...

Managers: Imperative to a Workplace or Redundant?
Monday, 27th April 2015
Two respected research organizations, one from industry and the other from academia offer seemingly contradictory prescriptions for the workplace...

Was Your Hotel Prepared for #Mobilegeddon?
Sunday, 26th April 2015
Google’s Mobile-Friendly Algo Update Is Here!  We’ve talked and blogged about it for some time, and last week marked the beginning of 'Mobilegeddon'...

The Four Cornerstones of Superior Customer Service
Saturday, 25th April 2015
The heart of any company can be found beating inside the walls of its customer service department;  Providing superior customer service after the sale is a smart business decision that pays long-term dividends...

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