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 Recent News   (Click headline to read article)
Beijing launches traditional Chinese medicine tours directed at foreign audiences
Sunday, 4th December 2016
Ctrip helps Beijing reestablish its image as a popular destination for travelers interested in the benefits of the ancient medical therapy...
Spanish hotel investment record the highest year-on-year growth
Sunday, 4th December 2016
Q3 2016 was overall more positive compared to the first half of 2016 with the decline in deal volumes only down by 6% compared to a strong Q3 2015, according to the latest figures from global commercial property advisor CBRE...
Hangzhou reestablishes its image as a popular MICE destination following the G20 Summit
Saturday, 3rd December 2016
Hangzhou has long been synonymous with idyllic scenery and a leisurely pace of life...
Capella Hotel Group Asia makes debut in Mainland China
Saturday, 3rd December 2016
Capella Hotel Group Asia and illustrious culinary icon Pierre Gagnaire are pleased to announce their joint debut in Mainland China, Comptoir Pierre Gagnaire, a new concept by Mr...
Strong dollar boosts US outbound travel – Brazilians cut international trips
Friday, 2nd December 2016
It has been a year of ups and downs for international travel in the Americas: In North America, the US outbound market is performing very well thanks to the strong dollar, but in South America, Brazilians have cut back on international trav...
The world's best cities revealed for fun, going out, culture, love and affairs
Friday, 2nd December 2016
Chicago is the world's most fun city to live in, while Melbourne comes in second, Lisbon third and New York fourth, according to the Time Out City Index; 20,000 people in 18 cities worldwide were aske...
 Recent Articles  (Click headline to read article)
Putting politics aside: hospitality says 'Let’s start implementing plans for dealing with Brexit'
Putting politics aside: hospitality industry remains positive and says 'Let’s start implementing plans for dealing with Brexit'; This week’s briefing jointly organised by Dentons, Horizons and the Global Restaurant Investment Forum/Bench Events proved to be as insightful as expected...
Do Consumers Care About Ethical Retailing?
In an age when many consumers seem to want to wear their hearts on their sleeves, how important a criterion is ethics? Morgan Stanley’s new AlphaWise survey sheds light on shopping with a conscience...
Best The Competition With A Compelling Value Proposition
A compelling, meaningful and relevant value proposition enables you to increase the quantity and quality of prospective opportunities, gain market share in your targeted segments, and charge a premium price...
Heart and Soul in Leadership & Brand Building
Who hasn’t heard of the 'absent-minded professor'? These individuals illustrate the reality that intelligence in principle doesn’t always equate to intelligence in practice...
Hospitality: A Huge Global Market Looking to Innovate
We explore the travel hospitality market, examining its sectors, value and opportunities open to tech start-ups involved in this area...
The Surprising Benefits of a Haunted Hotel
It used to be that hotel managers and owners eschewed rumours of ghosts and hauntings in their properties; You worked hard to maintain a good business, and the last thing you needed was someone avoiding your place due to a fear of things that go bump in the night...
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 Top Feature Articles (Click title to read)
Customer Satisfaction is the Enemy of Exceptional Customer Service
Sunday, 4th December 2016
A good customer service experience is doing what you are supposed to do, that’s expected and in other words, it meets basic expectations, it’s satisfactory, it’s just good; Beyond satisfactory – and beyond good &ndas...

Black Friday Saw 57 5% Increase in Conversions for Hotels
Saturday, 3rd December 2016
This Cyber Weekend was a big one for hotels, with more European hotels than ever before participating in Cyber Weekend, the four days from Black Friday through Cyber Monday, a relatively recent phenomenon on this side of the Atlantic &ndash...

Talent – The Human Factor
Friday, 2nd December 2016
AETHOS frequently advises clients on the considerable nuances involved in finding and developing talent and recently, much has been published about today’s sourcing and hiring processes, which seem to have become dramatically 'technol...

The Fake News Phenomenon
Friday, 2nd December 2016
Fake news: You've probably seen the term in three headlines today, but, what exactly is it and why are those two words suddenly on everyone's mind?  Fake news is exactly what it sounds like - falsified, inflated, or utterly untrue articles published as if they were legitimate news...

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