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 Recent News   (Click headline to read article)
American Brexodus: UK hotel searches soar following Brexit vote
Friday, 1st July 2016
The Brexit vote and subsequent drop in the value of the pound has sparked huge demand from American travelers looking to grab a vacation bargain across the pond, with hotel searches for UK destinations up over 50% year-on-year...
ONYX expands footprint in China with Shama Xiangnanli Chengdu
Friday, 1st July 2016
International hospitality provider ONYX Hospitality Group has signed a management agreement with Junson Capital for a new project in Chengdu, China, under the serviced apartment brand, Shama, this brings the group’s total number of properties in the region to 61, including 20 in the pipeline...
Carlson Rezidor's Quorvus debuts in Africa
Friday, 1st July 2016
Carlson Rezidor has announced that it has signed its first Quorvus Collection hotel in Africa: the five-star, 244-room Emerald Grand Hotel & Spa in Lagos, Nigeria...
Six Senses expands portfolio in Cambodia
Friday, 1st July 2016
The portfolio of inspiring destinations that create the settings for Six Senses Hotels Resorts Spas is to expand to an exciting island location in Cambodia, a country steeped in history and reemerging onto the world stage of exotic destinations...
Quality Management key for the competitiveness of tourism destinations
Friday, 1st July 2016
Quality management indicators and processes are key tools for the competitiveness of tourism destinations concluded the UNWTO Conference on Quality Management held last week in Bucharest, Romania...
Break old travel habits, banish the bucket list, embrace local - Starwood APac launches 'Momentum'
Thursday, 30th June 2016
Momentum, a new digital magazine by Starwood Hotels & Resorts Asia Pacific, ‘Momentum’ distinguishes ‘travelers’ from ‘tourists’ with locally engaging content from award-winning writers and renowned guest contributors...
 Recent Articles  (Click headline to read article)
Why Travel Agents Still Matter
I often get questions from my circle of friends and relatives about where to find travel deals or which website or mobile app to choose to get insider tips or travel off the beaten path, I guess it makes sense, considering I have always wor...
Decoding What it Takes to Become a CIO in Asia
Despite being relatively new, the role of Chief Information Officer is fast establishing itself as a key part of the executive suite, the role faces an extremely fast-changing environment amid the speed of technology advancements, which lea...
The 'Curse of Success' - Impact of Approval Process on Development Pipeline and on Project Outcomes
Exclusive Interview: The worldwide hotel pipeline now stands at 11,130 projects comprising close to 2 million rooms – the highest level ever recorded, plus the global hotel development pipeline of the Top 10 international hotel m...
The Distribution Cost Conundrum: Another Major Misalignment of Interest between Owners and Operators
Background: Recently, Mr. Richard Warnick, Managing Director and Co-Chairman of CHMWarnick ('CHMW') wrote an excellent piece in HNN: 'Optimizing for Dual Success of Operators, Asset Managers' and in this article Mr. Warnick argues that...
Making the Most of a First Impression
We’ve all heard the expression that 'you never get a second chance to make a first impression', recent studies support this, but more importantly, the studies indicate that it’s very hard to change a poor first impression to a more positive one later on...
Strategy Now Eats Culture for Dinner!
One of the late Peter Drucker’s most famous quotes is 'Culture eats strategy for breakfast', this is no longer always true and, in fact, it can more often be the other way around, because of the accelerated pace of change in business today, strategy tends to eat culture...
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 Top Feature Articles (Click title to read)
Letter from London: Brexit Aftermath and an Icelandic Moment that United
Friday, 1st July 2016
Twenty four hours in London, and it’s rather surreal; On the surface, it seems nothing’s changed since my last visit a month ago, yet so much has, I can sense the shock and disbelief that it’s come to pass and the rea...

Validate Your Customers Decision to Do Business with You
Friday, 1st July 2016
My effort to make the sale is validated when the customer chooses to do business with me, then it is just as important, if not more so, for me to validate my customer’s choice to do business with me through what happens after the sale...

Riding Loyalty's Wave
Thursday, 30th June 2016
How paid-tier programs are stirring up customer engagement and with the abundance of loyalty programs, it's no wonder consumers have become immune to enrollment offers and incentives...

Climate Blasting Air Travel
Thursday, 30th June 2016
Unfortunately, few people are thinking ahead about the far-reaching effects of climate change on air travel, a recent heat wave in the southwestern United States has raised our consciousness about another effect of these climate shifts---the worldwide effect of increasing ground temperatures...

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