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 Recent News   (Click headline to read article)
Shangri-La opens first Hotel Jen in Singapore
Friday, 19th September 2014
Hotel Jen Orchardgateway Singapore, the first of a new 'Jenre' of fresh, friendly and fuss-free mid-range hotels by Shangri-La International Hotel Management Ltd, opened its doors to the public in Singapore...
Hilton Hotels & Resorts expands deep Texas roots
Friday, 19th September 2014
Hilton Worldwide announced the opening of Hilton Dallas/Plano Granite Park, a 299-room newly-built Hilton Hotels & Resorts property in the prestigious master planned community of Granite Park in Plano, Texas located just north of Dallas...
Mobile travel bookings taking flight
Friday, 19th September 2014
Travel bookings via mobile devices increase by more than 20 percent in the first six months of 2014Mobile travel apps become more popular as in-app bookings account for 12 percent of mobile bookings...
The distracted worker and meetings
Friday, 19th September 2014
Cell phones, emails, music, videos, and even pets create distractions for today's workers; We may be connected on conference calls or webinars, but our real attention is not on the call, rather we are focused on whatever technological distraction has engaged us at that moment...
International tourism up by 5% in the first half of the year
Friday, 19th September 2014
International tourist arrivals grew by close to 5% in the first half of 2014 according to the latest UNWTO World Tourism Barometer; Destinations worldwide received some 517 million international tourists between January and June 2014, 22 million more than in the same period of 2013...
Business travels in China are growing strongly, more hotels needed and coming
Friday, 19th September 2014
The Middle Kingdom is also the top at hotel construction and with currently 527 construction projects China is the second largest market for hotel developments - after the USA (there are currently 621 new hotels in the pipeline)...
 Recent Articles  (Click headline to read article)
The Components Of Franchise Fees
Hotel franchise companies ('the brands/chains') charge their franchisees a series of fees that cover a variety of services provided by the franchisor...
Starwood Bets Big with Apple's iWatch
Exclusive Feature: Apple announced the iPhone 6 and iWatch last week and had everyone buzzing, including hotels; Now with new technology and a new platform, hotels are planning new apps that work with Apple's new technology, aiming to appeal to a tech-savvier travel crowd...
Keep the Faith and Deliver Upon the Guest Experience
Consumers are bombarded with choices every waking minute, the consensus by many is that we are all 'dumbed down'; even product warnings are appalling in the extreme: 'Do not use toilet brush for personal hygiene' or 'Never iron these clothes while being worn...
The Luxury Traveller and Social media 2014: The Americas
Last year at ILTM Americas 2013, we released the first edition of The Luxury Traveller & Social Media - We were inspired by the idea that the social media about luxury travel brands represents a living focus gro...
Machine Learning and Customer Attitudes
A recent issue of the McKinsey Quarterly touches upon a couple of oft-repeated but still little understood topics: combining big data to get bigger marketing and bringing artificial intelligence to better understand customers...
Meet Singapore's New 'Secret' Hotel
'Sofitel So, please, the new hotel on Robinson Road,' I told the taxi driver; 'ah, the secret hotel,' he replied - that’s how the new Sofitel So in the financial heart of Singapore is being called by taxi drivers...
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 Top Feature Articles (Click title to read)
My Rules for Tipping
Friday, 19th September 2014
To celebrate International Housekeeping Week, we are placing tip envelopes in 160,000+ rooms; Most people are not sure who to tip and who not to tip when they receive good service but I try to tip everyone from the pizza deliveryman to the parking attendant to the waiter and bellman...

Moving Beyond Marketing
Friday, 19th September 2014
Generating social business value across the enterprise -  The 2014 MIT Sloan Management Review and Deloitte social business study reveals three drivers of social business maturity—and a strong connection between social business maturity and social’s value to the enterprise...

Rethink Your Strategy Before It Rethinks You
Thursday, 18th September 2014
In many hotel management companies, September and October mark the beginning of the budgeting process for the next year, but before you start your budgeting, you might be well served to review and update your Strategic Plan...

Trends in Meetings
Thursday, 18th September 2014
Recently, Hilton Hotels launched its own version of hotel-oriented TED® Talks, called 'HED Talks'; In 'Trends That Will Change Your Tomorrow', a panel of industry experts* discussed important meeting trends and although this panel took ...

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