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 Recent News   (Click headline to read article)
Asia Pacific to account for 40% of Global Business Travel spend in 2014
Friday, 31st October 2014
This is according to the Global Business Travel Association (GBTA), which released latest figures from its Business Travel Index (BTI) outlook report at ITB Asia 2014, ‘the Trade Show for the Asian Travel Market’...
Kempinski Hotels announces retirement of President & CEO, Reto Wittwer
Friday, 31st October 2014
As part of Kempinski Hotels’ long-term succession planning, the group today announces that Reto Wittwer, President and CEO since 1995, has retired from this role yesterday, and has handed over to his successor, Alejandro Bernabé...
Park Hotel Group signs two new management contracts in Southeast Asia
Friday, 31st October 2014
The Group announced that it has been appointed to manage a beachfront resort in Khao Lak, Thailand and a hilltop resort in Bali, Indonesia...
Marriott reaches 700,000 rooms worldwide
Friday, 31st October 2014
Marriott International reported third quarter 2014 results and net income totaled $192 million, a 20 percent increase over third quarter 2013 net income, while the development pipeline grew to nearly 225,000 rooms, approximately 40 percent of which are under construction...
TripAdvisor launches more personalized hotel recommendations
Friday, 31st October 2014
New 'Just for You' feature makes travel planning more personally customized as the feature that provides more personalized hotel recommendations to TripAdvisor users based on their individual preferences and travel research on the site...
First UNWTO Conference on Accessible Tourism in Europe: accessibility in heritage cities
Friday, 31st October 2014
To promote the importance of universal accessibility in tourism, UNWTO and the Government of the Republic of San Marino will jointly organize the First UNWTO Conference on Accessible Tourism in Europe...
 Recent Articles  (Click headline to read article)
Sound Track: Using Audio to Enhance Customers' Perception
The Financial Times has a review of The Sonic Boom, a book that examines 'How sound transforms the way we think, we think, feel and buy'; The article points out that 'the power of a song to transform emotional texture' is what Joe...
Energy by Four Seasons Aims To Unravel Frazzled Guests
Exclusive Feature: Just how stressed are you? You live in a tech-induced, 24/7, always-connected world, your day starts and ends with text messages and emails and, if you're lucky, you might get 15 minutes free at some point in your day without your phone buzzing or blinking...
THE LATEST: Hottest Food and Beverage Trends in Restaurants and Hotel Dining for 2015, + 22 Buzzwords
Three main threads work their way through consultants Baum+Whiteman's 2015 Food & Beverage Forecast: (1) How technology is profoundly changing the way restaurants - at all price ranges - will work in the near future; (2) How b...
Are Travel Agents Still A Thing?
There was once a time when you couldn't book a flight without a travel agent, my, my, how times have changed;  Increasingly, people are thrilled to be using travel sites such as Expedia, TripAdvisor, and Booking...
How will Apple Pay Impact Your Hotel?
With every new iPhone release we see a variety of new technologies brought into the mainstream and with the release of the iPhone 6 models, NFC (near field communication) has finally been brought into the spotlight;  Apple isn’t ...
'Glanceability' and Your Hotel
Yes, that’s a made-up word in the title, but with any luck this neologism will soon be a mainstay in every hotelier’s vocabulary; What I mean by 'glanceability' as it relates to hospitality is how noticeable or different a prope...
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 Top Feature Articles (Click title to read)
Think Qualitatively About Guest Reviews
Friday, 31st October 2014
Life used to be simple and somewhat orderly: Hotels were classified as 1 through 5 stars (or diamonds) by reputable agencies such as AAA or Mobil/Forbes, classification was based upon a specific set of criteria for both service and physical...

Changing Trends in Hotel Couture: How Hotels are Capturing a New Designer Dream
Friday, 31st October 2014
For years, hotel operators and developers have collaborated with luxury fashion houses to combine the best of five-star hospitality with flashes of designer fashion, But travel trends are changing and the industry must do more than stamp brand names on bath robes to lure Asian jetsetters...

Letter from the road: The differences between Hong Kong, Abu Dhabi and Dubai
Thursday, 30th October 2014
At Hong Kong airport, a PA announcement warns us about two viruses – one that sounds like a beer and one that rhymes with beer (Corona-something and MERS) – and advises us to refrain from touching 'poultry, birds and camels' on our travels...

Speaking the Same Language and Understanding Hotel Owners in China
Thursday, 30th October 2014
Understanding Chinese Hotel Owners and their management style, their behavior and what motivates them to own a hotel defines literally the language they speak and is a key component to the success a Hotel Manager can bring when appointed to a hotel to manage...

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