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 Recent News   (Click headline to read article)
Hot of the Press: Credit card breach at Mandarin Oriental
Friday, 6th March 2015
In response to questions from KrebsOnSecurity, upscale hotel chain Mandarin Oriental Hotel Group today confirmed that its hotels have been affected by a credit card breach;  Reached for comment about reports from financial in...
Lotte Group to invest $140 million in construction of St Petersburg hotel
Friday, 6th March 2015
The Korean Lotte Group, the owner of the famous Lotte Hotels & Resorts hotel group, is set to open a new hotel in St Petersburg in 2017;  Shin Dong Bin, chairman of the board of the company, says the project will provide visitors and residents of St...
Top 3 travel tech trends – Sabre Labs' Joakim Ekerstin (ITB Feature)
Friday, 6th March 2015
For the first time in the race between man and machine, connected devices outnumber humans, with the tally of active devices worldwide standing at around seven billion...
Tourism development in Africa challenged by wildlife crime
Friday, 6th March 2015
Wildlife watching tourism is one of the most important tourism segments in Africa, according to new UNWTO research released on the occasion of World Wildlife Day...
Curio – A Collection by Hilton makes its European debut
Friday, 6th March 2015
Hilton Worldwide has reached agreements to add its first European hotels under the Curio - A Collection by Hilton brand...
Tech lag in hotel sector inspires new suite of apps
Friday, 6th March 2015
A new suite of apps designed specifically for the hotel industry has been launched this week:  Called Dobiquity, the new digital platform will enable small and medium-sized hotels (SMEs) to increase efficiency and reduce costs by repla...
 Recent Articles  (Click headline to read article)
Internet Access is Not a Luxury
It’s always interesting to hear what hospitality executives have to say about various aspects of our business;  One issue that continues to divide the industry is whether to charge for WiFi, offer it complimentary or ha...
How Google and Twitter’s Partnership Will Affect Hotels
There has been a lot of confusion on whether social signals from Facebook, Twitter and other social channels influence Google’s search algorithm and results...
Inside a Modern Designer Capsule Hotel: 9hours, Kyoto
In the centre of Kyoto is the most amazing capsule hotel you’ll find in Japan:  With an interior that looks like something out of Star Wars, positioned right next to the famous geisha district of Gion, this Japanese cap...
Measuring Guest Satisfaction, Think Again!
Exclusive Feature: Get your hands on data that can help you make real strategic decisions;  One of the cores of most businesses is guest or consumer satisfaction leading to loyalty and to be able to fully understand behavior of th...
A Purposeful Customer Experience Shouldn't Happen by Accident
The customer experience shouldn’t happen by accident, it should be planned and thought out well in advance of the success you hope to have with your customers...
Taking Charge of Personal Branding: Brand Yourself or Be Branded
Recently I participated in a workshop around personal branding, the first question asked by the facilitator was 'Who  here has a personal brand?' I was very surprised to see that less than half the people in the room raised their hands...
 Top Feature Articles (Click title to read)
Post-Stay Survey Management 101 – Part One
Friday, 6th March 2015
The majority of hotels have been using some form of guest survey for years, but recently a shift has been happening in the way that hotels collect feedback...

Identifying Users and Their Intent – Two of the Biggest Challenges in Digital Ad Domain
Friday, 6th March 2015
Is advertising technology on the verge on touching a point where the intent of a traveller can be accurately assessed in order to offer a marketing message with laser-sharp precision?  There is no precise answer to this conundrum, and it seems to be a work in progress as of now...

Global Update: Who's Where and Doing What - March 2015
Thursday, 5th March 2015
Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm...

Robotic Customer Service and Moral Dilemmas
Thursday, 5th March 2015
Robots are making headlines in a variety of industries from transportation to hotels with none perhaps as dramatic as driver-less cars, a phenomenon that appears certain to enter commercial use sooner than later...

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