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 Recent News   (Click headline to read article)
Rosewood Beijing opens today
Thursday, 23rd October 2014
Rosewood Beijing opens today, the first Rosewood Hotels & Resorts China property, signaling the presence of the Rosewood Hotels & Resorts® ultra-luxury brand in Asia;  The 283-room hotel, located at the core of Beijing...
Onyx Payments acquires Worldwide Payment Systems
Thursday, 23rd October 2014
Onyx Payments, the largest payment processor for hotels and travel distributors, announced that it has acquired the Spain-based Worldwide Payment Services (WPS), a leading provider of international payment processing; Companies join fo...
Restaurant customers are ready to use payment technology
Thursday, 23rd October 2014
As the US restaurant industry gradually rolls out guest-operated payment technology, a Cornell study finds that restaurant guests are enthusiastically ready to use smartphones and table-top tablets to pay their bill...
ORM Meets CRM: Hotels use reviews to personalize the guest experience
Thursday, 23rd October 2014
They seem so long ago, those days when hotels were wary of online travel reviews, largely feeling they would be open to unjust public criticism...
Hilton Nay Pyi Taw opens as the first of six properties in the Myanmar pipeline
Thursday, 23rd October 2014
Hilton Worldwide made its debut in Myanmar with the opening of Hilton Nay Pyi Taw, in the country's capital city; Set amid lush tropical landscaped gardens, the 202-key Hilton Nay Pyi Taw spans more than 100 acres of land and is situated within the developing Dekhina Thiri Township...
Pan Pacific extends China footprint with the opening of Tianjin
Thursday, 23rd October 2014
The group has announced the opening of the 319-unit Pan Pacific Tianjin in China and with five 'Pan Pacific' properties in Xiamen, Suzhou, Ningbo and Tianjin, China is now the largest operating market for the Group outside of its Singapore headquarters...
 Recent Articles  (Click headline to read article)
How Far Will Hotels Go To Embrace Healthy Habits?
Exclusive Feature: Your guests are craving something delicious: It’s late night, they’ve had a long day of travel, and they’re hungry, not hungry enough to order room service and devour an entire meal, but just hungry enou...
Can Small Hotels do Without Global Brand Affiliation?
Exclusive Feature: A few days ago, we returned from a week-long family vacation in Southern Italy: We stayed in a small hotel in Sorrento called Antiche Mura and booked our rooms well in advance via one of the leading OTA's; ...
How Leakage Affects Your Travel Program Featured
Despite a travel management company’s (TMCs) daily efforts to create the best possible travel program for your business some bookings still go astray;  Sometimes travelers won’t book through your preferred channel or they’ll book their own choice of hotel over the internet...
Letter from Abu Dhabi: First Time on Etihad and a City in the Making
After a month of not travelling, I feel distinctly out of practice, it takes me longer to pack than usual and I had to turn back twice to pick up stuff I had forgotten – like my passport, pretty essential for any trip out of Singapore...
Consistent and Predictable Experience Creates Customer Confidence
You can have outstanding customer service, but it only takes one mistake to erode the customer’s confidence, thus diminishing the chance you’ll have at gaining the customer’s loyalty; This mistake can be summed up in one s...
Give Your Marketing an Edge - Be Disruptive
Your Marketing efforts have all these different avenues to advance your Brand; There is research to identify and better understand that consumer, there is advertising to target that consumer, there is the artistic to creatively engage the c...
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 Top Feature Articles (Click title to read)
Top Employee Perks and What's Coming (Part 1)
Thursday, 23rd October 2014
Some years ago, my late partner Roger Herman and I wrote a book called 'Lean & Meaningful: A New Culture for Corporate America' (L&M); In it we outlined what over 200 organizations were doing to 'get lean', yet provide 'meaningfulness' to their employees...

What's The Mood Out There? The Role for Hospitality
Thursday, 23rd October 2014
There is a sense of unease out there and in the marketplace, not quite panic, but our fellow citizens are on guard in an aura of disquiet;  For a connected world, we are bombarded all the time with news and opinion, most of it disturbi...

We're the Last of the Mohicans, says MISA’s New Chief
Thursday, 23rd October 2014
After a two-and-a-half year hiatus away from the industry, Wee Hee Ling, the new CEO of MISA Travel, Singapore, knows she has her work cut out for her but as always, the petite, soft-spoken executive is up for the challenge...

Marketing Dashboards: New Technologies Enables Next Generation Dashboards
Wednesday, 22nd October 2014
Marketers continue to be under pressure to connect marketing to business results and with the explosion of channels and data, it’s not surprising that marketers face serious challenges in creating meaningful dashboards...

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