Maybe one of the things we can do for our guests and customers this year is to re-commit to hospitality.

Being hospitable and making our guests feel welcome has always been at the heart of our business. Simple things done well always have the most impact.

Genuinely making people feel welcome, creating comfort, and making guests feel that they are part of our family are the simple hospitality concepts.

Being a hospitality success is found in the commitment and execution of these simple concepts. It all begins with us---maybe its time to remind ourselves of our simple roots and why many of us came to this industry and why we are still at it.

Let's re-commit to living these simple hospitality concepts and working to instill them in our staff and others. I guarantee if we take this approach in all that we do..... it will be a very productive year!    

Ron Yudd is a recognized expert on developing profit strategies and guest service solutions. Ron provides his clients with the tools for their success. He accomplishes this through personal coaching, seminars, workshops, keynotes, facilitation and consulting. His workshops and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve guest service and enhance the profitability of their operations. He combines a motivating style with practical "take home" ideas. You can reach him at www.ronyudd.com or via email at ron@ronyudd.com.