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Latest News
Accor expands into Hakuba with signing of two hotels
Monday, 30th March 2026
Phased openings in 2030 and 2033 mark the Group's debut in Japan's premier alpine destination...
How a European capital of culture year can act as a platform for international meetings
Monday, 30th March 2026
When Oulu, Finland, was selected as the European Capital of Culture for 2026, the title was not only seen as a cultural milestone but also as a strategic opportunity to strengthen the city’s position as an international meeting destination...
Marriott and Sun Group strengthen strategic relationship, sign 10 new hotels in Vietnam
Sunday, 29th March 2026
Representing around 4,500 keys, the destination-defining developments in Phu Quoc and Vung Tau to introduce 10 properties, including Vietnam’s first W Hotels and Moxy Hotels...
Pullman Phuket Arcadia strengthens revenues and market position with IDeaS
Saturday, 28th March 2026
IDeaS announced that Pullman Phuket Arcadia Naithon Beach has strengthened its revenues and market position with IDeaS G3 RMS...
Minor introduces Colbert Collection, a new global brand
Friday, 27th March 2026
Minor Hotels announces the launch of Colbert Collection, its new global soft brand in the premium segment brings together independent hotels united by a shared philosophy: that the most unforgettable travel experiences are felt rather than explained...
US hospitality shows cautious readiness ahead of 2026 World Cup
Friday, 27th March 2026
Hotel demand projections remain modest as operators adjust strategies and workforce concerns persist ahead of global event...
Latest Articles
Global eNewsletter of March 27, 2026
US hospitality shows cautious readiness ahead of 2026 World Cup, mentoring the Next-Gen hospitality superstars and more...
Mentoring The Next-Gen Hospitality Superstars
Lessons learned from my first hotel job still ring true and as I write my monthly article today, I find myself back at the Marriott Griffin Gate Resort, in Lexington, Kentucky...
What Will Be Commonly Understood As Unhealthy In 2035
As we look ahead to the latter half of the 2020s, it’s time to reflect and ask what’s next...
Global eNewsletter of March 26, 2026
Banyan Group enters the United States, Dusit joins GSTC in support of sustainable hospitality and more...
Business Travel Reports: Turning Insights Into Opportunities
Travel reporting software is a valuable tool for managing travel, letting you drill down into spend patterns and trends to see the root causes of successes and issues in booking and expensing...
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
This article answers the question: Are customers becoming more comfortable with AI in customer service?...
Global eNewsletter of March 25, 2026
Global expansion, independent spirit: collection brands from Accor and Ennismore unlock new opportunity, United CEO: assume oil to go to $175/barrel and more...
 Top Feature Articles (Click title to read)
Hotel Discovery in the Age of AI, Part 24: Why Hotel Guests Finally Want To Be In Charge
Monday, 30th March 2026
Exclusive Feature: How shifting expectations around control, personalization, and transparency reshape hotel discovery...
Global eNewsletter of March 30, 2026
Monday, 30th March 2026
Accor expands into Hakuba with signing of two hotels, Marriott signs 10 hotels in Vietnam and more...
The Top 10 Reasons Customers Leave a Brand or Business
Monday, 30th March 2026
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?...
How AI and Robotics Will Define Hotel Winners When Supply Surges
Monday, 30th March 2026
Hotel markets are experiencing their most significant supply surge in over two decades, tech-driven upgrades and resources will help your hotel stand out...
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